Reviews

"Julie's team shined when other SF agents and SF's call center did not! Very happy with responsiveness and follow-through. (Kudos to Kelcei.)"

"Overpriced compared to other insurance companies offering the exact same benefits."

"Switched to Julie's team years ago and been super happy with them. They're very responsive and pay attention to details."

"I found this office little difficult to understand how it's run. There seem no communication between office agents and agent working from home. I had office agents asking questions and I'm dealing with agent working from home and seem doesn't know what the left hand doing from right hand. I found home replacement information details were not correct. This could lead an over inflated home owner premium."

"I highly recommend State Farm especially this office. Angelica helped me when my odometer reading was given to them and it was way off. She had me send her a picture of my odometer and fixed it immediately and adjusted my rates! Thank you again Angelica!"

"My overall experience with this office felt very transactional. It seems that genuine friendliness and attentive service are strictly reserved for paying clients. If you aren't actively bringing in business, the overall attitude and courtesy drop significantly. True professionalism should be consistent for everyone, regardless of whether a purchase is made."

"Julie and her team are true professionals, and they really care about their customers and making sure the customer understand everything. right now it is so difficult to get a home insurance in California and Julie and her team helped to secure the state farm home insurance and we really very much appreciate their efforts."

"I had a great experience with this insurance agency. The staff were friendly, professional, and very helpful. They answered all my questions and helped me find a good policy. Highly recommended!"

"Great experience with State Farm! Kelcie was very helpful, friendly, and made everything quick and easy. She answered all my questions and provided excellent customer service. Definitely recommend!"

"What a treat! Before switching offices, I treated calling an insurance office like I'm calling a government office: sitting on hold for an hour, then getting transferred to voicemail, ignored for 2 weeks, then called back with attitude. But this office does things differently! I called in, was quickly greeted by a real person, and she was a delight! Rebecca was polite and charming, while also being knowledgeable and quick with the support. Thank you!"

"I've had many different agents and used many different agencies, but no one compares to Julie and her team. We have several lines of insurance, and she has found many ways to lower my bill without compromising my coverage. Her team is always there to answer my questions, and they do it with the best attitude. I wrote this review without anyone asking because I am very grateful for the service and attention that Julie gives to us. Thank you!!!"

"Best customer service. Rebecca is my go to person here as she always helps me with whatever I need when it comes to my policies. She definitely goes above and beyond for me and I truly just appreciate her."

"Time and time again I am so pleased with the service I get from Kelcei at Julie Sumiki’s office. Not only does she do all of the adding and subtracting of cars/properties on our policy (which we do a lot) but more importantly when we have insurance issues or policy questions, Kelcei takes over and quickly responds and resolves all the matters with ease. Too many things to worry about in our lives and businesses so it’s very reassuring that all of our insurance needs are well taken care of. Thank you Kelcei and Julie Sumiki’s team!!!"

"Working with Karina was excellent. She covered all my polices and ensured I had proper coverages and discussed ways to save my money. She also went over life insurance policies and retirement plans. Great service and an easy recommendation to go with Karina at State Farm!"

"Absolute Best Insurance Experience!
I cannot say enough good things about State Farm and the incredible team at this office!
Recently, my car was totaled in an accident, which is usually an incredibly stressful situation. However, they took care of absolutely everything from start to finish. What stood out the most was their incredible communication—they kept me updated every step of the way and consistently reached out just to check in and see if I needed anything at all.
Everyone in the office has been amazing, but a special shoutout goes to Rebecca. She went above and beyond to make sure I was taken care of and made a tough situation so much easier to handle.
If you want an insurance team that genuinely cares about their clients and delivers top-notch service when you need it most, this is the place. Highly recommended!"

"For decades now I have trusted State Farm because of leaders like Julie on the team. Thanks always"

"Called with questions about some correspondence I’d received and about my current rate. They picked up quickly, were patient with my questions, and walked me through my options clearly. Responsive, polite, and genuinely helpful when I needed a straight answer."

"Called to review new policy statements
The representative answered all my questions and reviewed my policies. I have understanding of things going forward."

"I’ve been with State Farm insurance for many years, they have always been very helpful and quick to respond."

"I've had a great experience with Julie and her team. The team was friendly, knowledgeable, and took the time to explain all of my coverage options without making me feel pressured. They made the entire process simple and stress-free, and any time I've had a question, they've responded quickly and professionally. It's clear they genuinely care about their customers and providing excellent service. I highly recommend Julie Sumiki and her team to anyone looking for reliable insurance and a team that truly goes above and beyond."

"Kelcei Lizaola did a fantastic job helping me get auto insurance and a great rate and helped me understand my options. She provided timely and professional service. Happy to worked with her and working with Julie in the future."

"Had a great experience with Kelcei at State Farm. She was helpful, professional, and made the process simple. Thank you for the great service!"

"I have been with Julie and her team for a couple of years now and they are wonderful to work with. Whether it is an insurance question, recommendation for additional coverage, or help changing/editing policies Julie and the team are very responsive, knowledgeable, and attentive. I look forward to working with this team more in the future."

"My state farm agent Angelica was very helpful and my claim and repairs were quick and efficient thanks for everything"

"Kelcei assisted me with getting auto insurance and I highly recommend her for anyone looking for auto and life insurance. She made the entire process hassle free and took the time to explain things to me thoroughly. I am finally confident in my insurance."